Warranty Policy

Last updated: 27 October 2026

1. Warranty periods

The warranty runs from the date of your invoice.

2. What is covered

• Delamination or separation of plies.
• Core gaps or overlaps beyond the tolerance of the applicable Indian Standard.
• Borer and termite attack on boards supplied as treated.
• For BWP grades, failure of the glue bond caused by exposure to water.

3. What is not covered

• Use outside the product’s intended application — for example, MR or BWR grades used in wet or exterior areas.
• Damage caused by improper storage or installation, or by cut edges left unsealed.
• Furniture design, load or fabrication issues, and the workmanship of whoever built it.
• Damage from fire, flood, accidents, chemicals or pests other than borer and termites.
• Natural variation in grain and colour, and minor surface checks in veneers.
• Laminate or veneer bonding failures caused by the wrong adhesive or pressing method.
• Normal wear and tear.
• Products without a Dhriti invoice, or whose grade stamp cannot be identified.

4. How to make a claim

1. Contact us on +91 99008 74809 or sales@dhritiwood.com with your invoice number, the site address, and photos of the defect and of the grade stamp or batch number.
2. We inspect the installation within 7 working days.
3. If the claim is valid, we replace the affected sheets free of charge or, if a product has been discontinued, supply an equivalent or credit its invoice value.

The warranty covers the replacement material. It does not cover labour, hardware, fittings, transport for re-installation or consequential damage.

5. Who the warranty belongs to

The warranty is registered against your invoice and applies to the original purchaser at the original installation site. Carpenters and contractors buying for a client should pass the invoice details to the homeowner.

6. Your legal rights

This warranty is in addition to, and does not affect, your rights under the Consumer Protection Act, 2019.