Privacy Policy

Last updated: 27 October 2026

1. Who we are

This website is operated by Dhriti Woods & Laminates, Sy. No 62/2, Hulimangala Road, S. Bingipura, Bengaluru, Karnataka 560105 (“Dhriti”, “we”, “us”). This policy explains how we handle your personal data when you visit dhritiwood.com, place an order, request a quote, or contact us by phone, email or WhatsApp. It is written in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules under it.

2. What we collect

• Contact details — your name, phone number, email address and, for trade buyers, company name and GSTIN.
• Order and delivery details — billing and delivery addresses, site access notes, items ordered, invoices and order history.
• Quote requests — the requirements, quantities, drawings or photos you choose to share with us.
• Payment information — payments are processed by our payment partners. We do not see or store your card, UPI PIN or net-banking credentials; we only receive the transaction reference and status.
• Technical information — IP address, browser, device type and pages visited, collected through essential cookies and our server logs.
• Conversations — messages and call notes when you contact us by phone, email or WhatsApp.

3. How we use it

• To prepare quotes, process orders, arrange delivery and send invoices.
• To register your warranty and handle any claim.
• To answer your questions and provide after-sales support.
• To manage trade accounts and project pricing.
• To meet legal, tax and accounting obligations, including GST.
• To keep the website secure and working well, and to prevent fraud.
• To send offers or catalogue updates — only if you have agreed. You can opt out at any time.

4. Why we are allowed to use it

We process your data on the basis of the consent you give when you submit a form, contact us or place an order, and for legitimate uses permitted by law — such as fulfilling an order you asked for or complying with a legal obligation. You can withdraw consent at any time; this will not affect processing already carried out, but we may not be able to complete an order or quote without the details we need.

5. Who we share it with

We share only what is necessary, and only with:

• our delivery teams and transport partners (name, phone number and delivery address);
• payment gateways and banks, to process payments and refunds;
• service providers who host our website, email and business software;
• our professional advisers, such as chartered accountants and lawyers;
• government authorities, when the law requires it.

Everyone we share data with must use it only for the purpose we gave it to them. We never sell or rent your personal data.

6. Cookies

We use essential cookies to keep your cart, checkout and account working. We do not currently use advertising or cross-site tracking cookies. If we add analytics in future, we will update this page first. You can block cookies in your browser settings, but parts of the shop may stop working.

7. How long we keep it

• Orders and invoices — for as long as GST and income-tax laws require (generally up to 8 years).
• Quote requests that did not become orders — up to 24 months.
• Marketing preferences — until you withdraw consent.

After that, we delete or anonymise it.

8. Keeping it safe

Our website uses encrypted HTTPS connections, and access to customer data is limited to staff who need it. No system is completely secure; if a breach affects your data, we will inform you and the authorities as the law requires.

9. Your rights

You can ask us to:

• tell you what personal data we hold about you and how we use it;
• correct, complete or update your data;
• erase your data, unless we must keep it by law (for example, invoices);
• stop sending you marketing messages;
• let a person you nominate exercise these rights on your behalf.

Email sales@dhritiwood.com and we will respond within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.

10. Children

Our shop is meant for adults. We do not knowingly collect personal data from anyone under 18; purchases for a minor should be made by a parent or guardian.

11. Other websites

Links to WhatsApp, Google Maps, social networks and other sites are governed by those companies’ own privacy policies.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.