Terms & Conditions

Last updated: 27 October 2026

1. About these terms

These terms form an agreement between you and Dhriti Woods & Laminates, Sy. No 62/2, Hulimangala Road, S. Bingipura, Bengaluru, Karnataka 560105. By using dhritiwood.com or placing an order with us — online, by phone, by email or on WhatsApp — you accept these terms together with our Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy and Warranty Policy. If you order on behalf of a business, you confirm that you are authorised to bind it.

2. Our products

• We describe and photograph our products as accurately as we can. Some product images are illustrative renders and may differ from the actual sheet.
• Plywood, veneers and doors are made from natural wood. Variations in grain, figure, colour and knots between sheets and batches are normal and are not defects.
• Laminate and veneer colours vary between screens. Please ask for physical samples before ordering large quantities.
• Thickness, length and width are supplied within the tolerances of the applicable Indian Standard, or within ±0.3 mm where a product is sold as calibrated.

3. Choosing the right product

Our team will gladly recommend grades and thicknesses, but that advice is given in good faith based on the information you share. The final choice, and its suitability for your design and site conditions, rests with you and your carpenter, contractor or architect. Using a product outside its intended application — for example, MR-grade plywood in a wet area — is not covered by our warranty.

4. Prices and payment

• All prices are in Indian rupees (₹) and include GST unless stated otherwise. Delivery charges, where applicable, are shown at checkout or confirmed before dispatch.
• The maximum retail price (MRP) is shown for reference; the price you pay is the selling price shown at the time of order.
• Prices may change without notice, but we will honour the price on a confirmed order.
• If a product is listed at an obviously wrong price, we will contact you before dispatch. You may then pay the correct price or cancel for a full refund.
• We accept online payments through our payment partners, UPI and bank transfer, and cash or UPI on delivery where offered. Trade credit is available only under a separate written agreement.
• Written project and wholesale quotes are valid for 7 days unless the quote says otherwise.

5. Orders

An order confirmation email or message tells you we have received your order; the contract is formed when we confirm availability and dispatch it. We may decline or cancel an order — for example, if an item is out of stock, the delivery address is outside our service area, a price was listed in error, or we suspect fraud. If we do, we will refund anything you have paid in full.

6. Delivery, risk and ownership

Delivery is covered by our Shipping & Delivery Policy. Responsibility for the goods passes to you when they are unloaded at your site; ownership passes when we have received full payment.

7. Inspection, returns and cancellations

Please check your order when it is unloaded. Our Returns & Refunds Policy explains how to report a problem, what can be returned and how refunds work.

8. Warranty

Our products carry the warranties described in our Warranty Policy. They are in addition to, and do not reduce, your rights under the Consumer Protection Act, 2019.

9. Custom and cut-to-size work

Made-to-measure doors, cut-to-size panels and special orders are produced to the dimensions and specifications you confirm. Please check them carefully: these items cannot be returned unless they are defective or do not match the confirmed specification.

10. Trade accounts

Pricing, credit limits and payment terms for carpenters, contractors, architects, builders and dealers are agreed separately in writing and apply in addition to these terms.

11. Using this website

Please use this website lawfully. You may not copy, scrape or resell its content, interfere with its security or use it to send spam. The Dhriti name, tree logo, text, photographs and designs on this site belong to us or our licensors and may not be reproduced without written permission.

12. Limitation of liability

To the extent permitted by law, our total liability for any order is limited to the price you paid for the products concerned. We are not liable for indirect or consequential losses, including the cost of labour, installation, fittings or loss of use. Nothing in these terms limits any liability that cannot be limited under Indian law.

13. Events beyond our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as extreme weather, strikes, transport disruption, government restrictions or supplier failures. We will keep you informed and, if a delay becomes unreasonable, you may cancel for a refund of undelivered items.

14. Governing law and disputes

These terms are governed by the laws of India. If something goes wrong, please contact our grievance officer first — most issues are resolved quickly. Subject to your right to approach a consumer commission, the courts at Bengaluru, Karnataka have exclusive jurisdiction.

15. Changes to these terms

We may update these terms from time to time. The version in force when you place an order applies to that order.