Returns, Refunds & Cancellation

Last updated: 27 October 2026

1. Check your order at delivery

When your order is unloaded, please count the sheets and check for transit damage — broken edges or corners, water marks, or the wrong thickness, grade or design. Note any problem on the delivery challan and send us photos with your order or invoice number within 48 hours. We will replace damaged, short-supplied or incorrect items at no cost to you.

2. Returning items you no longer need

You can return standard catalogue plywood, blockboards, laminates and veneers within 7 days of delivery, as long as they are:

• unused, uncut, unpolished and not fixed or glued;
• in their original condition, with the grade stamp and batch marks intact;
• accompanied by the invoice.

We arrange the pickup. For returns where the product is not faulty, the actual cost of the return pickup is deducted from your refund. Returned goods are inspected at our depot before the refund is approved.

3. Items that cannot be returned

• Cut-to-size panels and anything cut, edge-banded or machined to your instructions.
• Made-to-measure doors, frames and other custom-made items.
• Special orders — non-stock thicknesses or sizes, sequenced or book-matched veneer, and imported designs ordered for you.
• Laminates and veneers that have been cut, pressed or polished.
• Products damaged after delivery by improper storage, moisture or handling.
• Clearance items marked as final sale.

This does not affect your right to a remedy if any of these items is defective or does not match what you ordered.

4. Defects found after installation

Manufacturing defects that appear later — such as delamination or borer attack — are handled under our Warranty Policy.

5. Cancelling an order

• Before dispatch — cancel at no cost for a full refund.
• After dispatch, before delivery — we refund the order value minus the transport cost already incurred.
• Made-to-order items — cancel free of charge within 24 hours of confirmation. Once production has started, we may retain the value of work already done, up to the advance paid.

6. Refunds

Once a return or cancellation is approved, we issue the refund within 7 working days to your original payment method (UPI, card or net banking). For cash-on-delivery or bank-transfer orders, we refund to a bank account you nominate. Your bank may take a further 5–7 working days to show the credit.

If a partial return takes your order below the free-delivery threshold of ₹50,000, the standard delivery charge for the remaining items may be deducted.

7. Exchanges

Need a different thickness, grade or design? We treat this as a return plus a new order, and can often swap the items on the same trip.

8. How to request a return or refund

Call or WhatsApp +91 99008 74809, or email sales@dhritiwood.com, with your order number, the items concerned and photos where relevant. We will confirm the next steps within one working day.